https://yakdesk.com/docs/ https://yakdesk.com/docs/add-a-site/2026-10-26 https://yakdesk.com/docs/add-a-site/media/poster.webpHow to add another site in YakDeskIf you support more than one website, such as your app, your docs and a status page, give each its own site. Every site gets its own chat widget, session recorder and branding, and you can switch between them from the sidebar.https://yakdesk.com/docs/add-a-site/media/video.mp433 https://yakdesk.com/docs/add-an-outbound-webhook/2026-10-26 https://yakdesk.com/docs/add-an-outbound-webhook/media/poster.webpHow to add an outbound webhook in YakDeskSend ticket events to your own systems, for example to post urgent tickets to an on-call tool or sync tickets into a data warehouse. YakDesk sends a signed POST for each event, so your endpoint can verify it came from YakDesk.https://yakdesk.com/docs/add-an-outbound-webhook/media/video.mp432 https://yakdesk.com/docs/export-support-data/2026-10-26 https://yakdesk.com/docs/export-support-data/media/poster.webpHow to export your support data from YakDeskKeep your own copy of your support history, for a backup, an audit, or analysis in another tool. The export is a zip of tickets, contacts, help center articles and companies in JSON.https://yakdesk.com/docs/export-support-data/media/video.mp420 https://yakdesk.com/docs/import-tickets-from-csv/2026-10-26 https://yakdesk.com/docs/import-tickets-from-csv/media/poster.webpHow to import tickets from a CSV file in YakDeskBring your support history with you when you switch help desks, so past conversations are there when a customer writes in again. Imported tickets don't send notifications or start SLA timers, and re-running an import skips what's already there.https://yakdesk.com/docs/import-tickets-from-csv/media/video.mp430 https://yakdesk.com/docs/install-the-chat-widget/2026-10-26 https://yakdesk.com/docs/install-the-chat-widget/media/poster.webpHow to install the chat widget in YakDeskCustomers ask for help where they get stuck: on your site or in your app. The chat widget puts a chat button on every page, and each conversation lands in your YakDesk inbox with the visitor's recorded session attached.https://yakdesk.com/docs/install-the-chat-widget/media/video.mp444 https://yakdesk.com/docs/investigate-a-session-replay/2026-10-26 https://yakdesk.com/docs/investigate-a-session-replay/media/poster.webpHow to watch a session replay in YakDeskCustomers rarely describe a problem exactly. A session replay shows what they actually did: the pages, the clicks, and the errors behind them, so you can reproduce a bug without a back-and-forth.https://yakdesk.com/docs/investigate-a-session-replay/media/video.mp434 https://yakdesk.com/docs/invite-a-teammate/2026-10-26 https://yakdesk.com/docs/invite-a-teammate/media/poster.webpHow to invite a teammate to YakDeskAdd the people who answer customers. Each active member is a billed seat, and their role decides what they can see: owners and admins see every site, while members see only the sites you assign them.https://yakdesk.com/docs/invite-a-teammate/media/video.mp430 https://yakdesk.com/docs/publish-a-help-article/2026-10-26 https://yakdesk.com/docs/publish-a-help-article/media/poster.webpHow to publish a help center article in YakDeskIf the same question keeps arriving, answer it once in public. Published articles appear in your help center, and agents can insert them into replies.https://yakdesk.com/docs/publish-a-help-article/media/video.mp430 https://yakdesk.com/docs/reply-and-solve-a-ticket/2026-10-26 https://yakdesk.com/docs/reply-and-solve-a-ticket/media/poster.webpHow to reply to and solve a ticket in YakDeskWhen the fix is in, tell the customer and close the loop in one step. Send and solve emails your reply and marks the ticket solved; if the customer writes back, the ticket reopens on its own.https://yakdesk.com/docs/reply-and-solve-a-ticket/media/video.mp433 https://yakdesk.com/docs/reply-to-a-chat/2026-10-26 https://yakdesk.com/docs/reply-to-a-chat/media/poster.webpHow to reply to a chat in YakDeskA customer who writes in from your site is usually stuck right now. Replying while they're still on the page solves the problem before it turns into an email thread.https://yakdesk.com/docs/reply-to-a-chat/media/video.mp432 https://yakdesk.com/docs/review-console-errors/2026-10-26 https://yakdesk.com/docs/review-console-errors/media/poster.webpHow to review console errors in YakDeskWhen something breaks in your app, the first customer to report it is rarely the only one affected. Errors groups the JavaScript errors recorded in visitors' browsers, so you can see how often each happens and how many people hit it.https://yakdesk.com/docs/review-console-errors/media/video.mp435 https://yakdesk.com/docs/share-a-session-replay/2026-10-26 https://yakdesk.com/docs/share-a-session-replay/media/poster.webpHow to share a session replay in YakDeskSometimes the person who needs to see a replay doesn't have a YakDesk login, such as a developer at the customer's company or a contractor. A share link lets them watch that one session, and you can revoke it at any time.https://yakdesk.com/docs/share-a-session-replay/media/video.mp422 https://yakdesk.com/docs/turn-a-chat-into-a-ticket/2026-10-26 https://yakdesk.com/docs/turn-a-chat-into-a-ticket/media/poster.webpHow to turn a chat into a ticket in YakDeskSome problems can't be fixed while the customer waits. Turning the chat into a ticket keeps the whole conversation, emails the customer that you're on it, and gives your team a record to assign, prioritise and solve.https://yakdesk.com/docs/turn-a-chat-into-a-ticket/media/video.mp434