YakDesk Docs

How to change your notification preferences in YakDesk

Every agent

Email for every new ticket buries the alerts that matter. Choose which chat and ticket events email you or show a desktop notification. In-app notifications stay on either way.

Before you start

  • Ticket events need a Growth or Agency plan; chat events are on every plan
  • For desktop notifications, allow them in your browser (Enable desktop notifications in this browser in Ticket settings)

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Transcript

Choose which YakDesk events email you, and which show on your desktop.

In the sidebar, select Notifications. Chats and Tickets each list the events you can be told about.

Under Chats, switch on email for a chat that ends with no reply from us, so a missed customer never goes unnoticed.

Under Tickets, switch off email for each new ticket, and switch on desktop notifications for SLA breaches. Each change saves straight away.

Steps

  1. Open your notification settings ▶ 0:06

    In the sidebar, select Notifications. The page lists Chats and Tickets events.

    Notifications page with the Chats and Tickets event lists

  2. Choose chat emails ▶ 0:13

    Under Chats, switch Email on or off for each event, for example A chat ends with no reply from us.

    Email switched on for A chat ends with no reply from us

  3. Choose ticket alerts ▶ 0:22

    Under Tickets, switch Email and Desktop on or off for each event. Changes save immediately.

    Ticket events with email off for new tickets and desktop on for SLA breaches
ResultYour choices save as you make them and apply only to you.

Next steps

Updated 2026-11-09