YakDesk Docs

YakDesk help & guides

Step-by-step guides with short videos for support agents investigating customer problems.

Getting started

  1. 1Install the chat widget

    Customers ask for help where they get stuck: on your site or in your app.

  2. 2Reply to a chat

    A customer who writes in from your site is usually stuck right now.

  3. 3Watch a session replay

    Customers rarely describe a problem exactly.

  4. 4Turn a chat into a ticket

    Some problems can't be fixed while the customer waits.

  5. 5Reply to and solve a ticket

    When the fix is in, tell the customer and close the loop in one step.

Get YakDesk on your site

Install the chat widget and add every site you support.

Answer customers

Reply in live chat, hand problems to tickets, and close the loop.

See what went wrong

Use session replays and console errors to understand a reported problem.

Help customers help themselves

Publish answers in your help center.

Connect your tools

Send ticket events to Slack and your own systems, and bring your phone line.

Move your support history

Import tickets from another help desk and export everything.

Run your support team

Invite agents and decide what they can see.

All guides A–Z