Answer every customer. See what they see.
YakDesk brings live chat, tickets, inbound calls, SMS, and session replay into one customer timeline — so your team can answer the phone, resolve the issue, and replay exactly what happened without switching tools.
1 snippet every session recorded, no sampling chat + tickets + phone in one inbox EU hosting 30-day free trial
Everything you need to support visitors
Live chat widget
A lightweight widget for your site lets visitors reach an agent in real time, with pre-chat and away messages built in.
Session replay
Watch a visitor's session play back — clicks, scrolls, and page changes — to understand issues without a back-and-forth.
Smart routing
Send chats to the right agent: first-to-accept, round-robin, or to whoever has the most capacity right now.
Inbound phone & SMS
Buy a support number, answer from a persistent browser phone, route by queue, and keep texts, voicemail, recordings, and call history on the ticket.
In-widget surveys
Measure CSAT after every conversation and run NPS on the pages you choose — answers land next to the chats they came from.
A complete ticketing workspace
Email, chat, phone, SMS, SLAs, queues, knowledge base, and customer portal share one assignment and reporting model.
Click & scroll heatmaps
See where visitors click and how far they scroll, drawn over your real pages — split by desktop, tablet, and mobile.
Errors, with the replay attached
Console errors grouped by message, each one a click away from watching the exact moment it hit a real visitor.
Live view & smart invitations
Watch sessions as they happen, and automatically invite a visitor to chat the moment rage clicks or errors show frustration.
Honest by design
Every session, no sampling
We record every session on every plan. The only cap is a per-visitor abuse limit that protects the pipeline — it is not a pricing tier.
Private by default
Form inputs are masked unless you whitelist them, Do Not Track is honored, and capture can be gated on your cookie consent.
90-day retention floor
Recordings keep at least a 90-day window on every plan (up to 365 on Agency), with per-visitor erasure on request.
Hosted in the EU
Your data lives on EU infrastructure (Hetzner), under the privacy terms published on this site.
Up and running in minutes
-
1
Paste the snippet
Drop one script tag onto your site to add the chat widget and the session recorder.
-
2
Visitors chat & browse
Conversations land in your inbox, and sessions are recorded automatically in the background.
-
3
Reply & replay
Answer in real time, then replay the session to see exactly what the visitor experienced.
Simple, transparent pricing
Free trial
$0
30 days · Phone preview · no card
Starter · Growth · Agency
from $19
per seat / month · 3 · 10 · unlimited sites
Unlimited chats on every plan. Tickets and inbound Phone are included with Growth and Agency.
Start supporting your visitors today
Create an account and add the widget to your site in a few minutes.
Get started free