YakDesk Docs

How to turn on AI reply drafts in YakDesk

Growth and AgencyOwners and admins

Writing the same kind of answer over and over slows your team down. With the AI composer on, agents can draft a reply from your help articles, summarize a long thread, or rewrite a reply in a different tone. Drafts are suggestions, and an agent always reviews them before sending.

Before you start

  • A Growth or Agency plan (tickets are included)
  • An Owner or Admin role in YakDesk

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Transcript

Let AI draft, summarize and rewrite ticket replies for your agents to review.

In Tickets, open Settings and scroll to AI assistance. Choose the AI provider: YakBrain, or OpenAI. For OpenAI, you also confirm that support content is shared with it.

Switch on the AI composer. Optionally, add tone guidance, so drafts sound like your team.

Select Save. In every ticket, agents now see Draft reply and Rewrite next to the reply box.

Steps

  1. Choose a provider ▶ 0:06

    In Tickets, select Settings. Under AI assistance, choose an AI provider: YakBrain or OpenAI. For OpenAI, also select I understand that enabled OpenAI features send relevant support content to OpenAI.

    AI assistance section with YakBrain chosen as the AI provider

  2. Turn on the composer ▶ 0:19

    Switch on AI composer (draft · summarize · rewrite). Optional: enter Tone guidance (optional).

    AI composer switched on with tone guidance entered

  3. Save ▶ 0:25

    Select Save. YakDesk shows AI settings saved.

    AI settings saved confirmation
ResultYakDesk shows AI settings saved., and ✨ Draft reply and Rewrite… appear in each ticket's reply box.

Next steps

Updated 2026-11-09