YakDesk Docs

How to publish a help center article in YakDesk

Growth and AgencyAgents, admins and owners

If the same question keeps arriving, answer it once in public. Published articles appear in your help center, and agents can insert them into replies.

Before you start

  • A Growth or Agency plan (tickets are included)

Plays silently with captions; the narrated version is on its way.

Transcript

Answer a common question once, in your public help center.

In Tickets, open the KB tab and select New article. An empty editor opens.

Give it a title, pick a category, and write the answer in Markdown. The preview shows how it will look.

Select Save. The article is listed as a draft, so customers can't see it yet.

Select Publish on its row. It's now published, and live in your help center.

Steps

  1. Start an article ▶ 0:05

    In Tickets, select KB, then select New article.

    Knowledge base editor with an empty title and Markdown field

  2. Write the answer ▶ 0:11

    Enter a Title, choose a Category, and write the body under Markdown. The Preview updates as you type.

    Article editor with title, category and Markdown body, and the rendered preview

  3. Save the draft ▶ 0:18

    Select Save. The article appears in the list as draft.

    Knowledge base list with the new article saved as a draft

  4. Publish it ▶ 0:24

    Select Publish on the article's row. Its status changes to published.

    Knowledge base list with the new article published
ResultThe article shows published and appears in your public help center.

Next steps

Updated 2026-10-26