YakDesk Docs

How to turn on two-factor authentication in YakDesk

Everyone (each person sets up their own sign-in)

A stolen password is enough to read every customer conversation in your workspace. With two-factor authentication on, signing in also needs a code from an authenticator app on your phone.

Before you start

  • An authenticator app, such as Google Authenticator, Microsoft Authenticator or 1Password

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Transcript

Protect your YakDesk sign-in with a code from your phone.

Open Workspace, then select Two-factor authentication. On Sign-in security, select Enable 2FA.

In your authenticator app, add a new account. Enter the secret shown, or open the setup link on your phone.

Type the six-digit code your app shows into Authenticator code, then select Confirm and enable.

Save the backup codes somewhere safe. Each one works once if you lose your phone, and they're only shown now.

Steps

  1. Start the setup ▶ 0:05

    In the sidebar, select Workspace, then Two-factor authentication. Select Enable 2FA.

    Sign-in security page showing a setup secret and the Authenticator code field

  2. Add it to your authenticator app ▶ 0:12

    In your authenticator app, add an account using the Secret, or open Setup link (otpauth://) on your phone.

    Setup secret and setup link for the authenticator app

  3. Confirm with a code ▶ 0:20

    Enter the 6-digit code from the app in Authenticator code, then select Confirm & enable.

    Authenticator code entered next to the Confirm & enable button

  4. Save your backup codes ▶ 0:27

    Save the backup codes in a password manager, then select Done. Each code works once, and they are shown only now.

    List of one-time backup codes with a Done button
Result2FA is on for your account. From your next sign-in, YakDesk asks for a code from your authenticator app.

Next steps

Updated 2026-11-09