YakDesk Docs

How to install the chat widget in YakDesk

Owners and admins

Customers ask for help where they get stuck: on your site or in your app. The chat widget puts a chat button on every page, and each conversation lands in your YakDesk inbox with the visitor's recorded session attached.

Before you start

  • An Owner or Admin role in YakDesk
  • Access to your site's HTML or footer template

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Transcript

Put a live chat button on your website, connected to your YakDesk inbox.

Open the Chat widget page. Under Install the chat widget, copy the snippet. It already contains your workspace's token, so there's nothing to edit.

Paste it just before the closing body tag on every page, or once in your site's footer template. The chat button appears on the next page load.

Under Widget branding, give the chat window a header title your customers will recognise. The preview on the right updates as you type.

Select Save branding. Every visitor sees the new title the next time they open the chat.

Steps

  1. Copy the snippet ▶ 0:06

    In the sidebar, select Chat widget. Under Install the chat widget, copy the snippet.

    Chat widget page with the install snippet highlighted

  2. Paste it into your site ▶ 0:17

    Paste the snippet just before </body> on each page, or once in a shared footer template.

    Install instructions telling you to paste the snippet before the closing body tag

  3. Brand the widget ▶ 0:27

    Optional: under Widget branding, change Header title (and Brand color). The preview updates as you type.

    Widget branding form with a new header title and the live preview

  4. Save the branding ▶ 0:37

    Select Save branding. A Widget branding saved. message confirms it.

    Widget branding saved confirmation with the updated preview
ResultThe chat button appears on your site, and new conversations arrive in Inbox.

Next steps

Updated 2026-10-26