YakDesk Docs

How to reply to a chat in YakDesk

Agents, admins and owners

A customer who writes in from your site is usually stuck right now. Replying while they're still on the page solves the problem before it turns into an email thread.

Before you start

  • The chat widget installed on your site

Plays silently with captions; the narrated version is on its way.

Transcript

Answer a customer while they're still on your site, right from the YakDesk inbox.

In the Inbox, Active chats lists every open conversation. Select one to read it. Maya says the Export CSV button isn't doing anything.

Select Assign to me, so your teammates know you're handling it. The header now says Assigned to you.

Type your answer and select Send. The reply appears in the thread, and in the chat window on Maya's screen.

Steps

  1. Open the conversation ▶ 0:07

    In the sidebar, select Inbox. Under Active chats, select the conversation.

    Inbox with Maya Palletwhistle's conversation open in the thread

  2. Assign it to yourself ▶ 0:17

    Select Assign to me. The header changes to Assigned to you.

    Chat header showing Assigned to you

  3. Send your reply ▶ 0:24

    Type in Type a reply… and select Send. Your message appears in the thread.

    Thread with the agent's reply to Maya
ResultYour reply appears in the conversation, and the chat shows Assigned to you.

Next steps

Updated 2026-10-26