YakDesk Docs

How to remove a teammate from YakDesk

Owners and admins

When someone leaves the support team, remove their YakDesk access straight away. They are signed out of YakDesk, their seat stops being billed, and the conversations they handled stay in your workspace.

Before you start

  • An Owner or Admin role in YakDesk
  • Only an owner can remove another owner, and a workspace always keeps at least one owner

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Transcript

Remove a teammate's YakDesk access when they leave the team.

Open Team. Under Members, find the person who is leaving. Here, Oliver has moved to another team.

Select Remove on their row, and confirm. YakDesk signs them out straight away.

Oliver is gone from the Members list. On the Billing page, the billed seat count drops from four to three. The chats and tickets he worked on stay in your workspace.

Steps

  1. Find the teammate ▶ 0:05

    In the sidebar, select Team. Under Members, find the teammate.

    Members list with oliver@snorkelbyte.example

  2. Remove them ▶ 0:12

    On their row, select Remove, then confirm. A Desk access removed. message appears.

    Desk access removed confirmation above the members list

  3. Check your seats ▶ 0:18

    The teammate no longer appears under Members. In Billing, Seats (billed) goes down by one.

    Billing page showing 3 billed seats
ResultThe teammate disappears from Members, and Seats (billed) on the Billing page drops by one.

Next steps

Updated 2026-11-09