YakDesk Docs

How to rename a site in YakDesk

Owners and admins

When a client moves their site to a new domain, rename it in YakDesk instead of adding a new site. The site keeps its sessions, branding and snippets, and the session recorder starts accepting the new domain.

Before you start

  • An Owner or Admin role in YakDesk
  • A client site besides the default site (the default site can't be renamed)

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Transcript

When a client site moves to a new domain, rename it in YakDesk and keep everything already recorded for it.

Open Sites from the sidebar. On the card for the site that moved, replace the domain in the name box with the new one, here help dot snorkelbyte dot example.

Select Rename. The card heading changes to the new domain, and its sessions, heatmaps and report stay with it.

The snippets on the card don't change, so the widget and recorder already installed on the site keep working.

Steps

  1. Enter the new domain ▶ 0:09

    In the sidebar, select Sites. On the site's card, replace the name with the new domain.

    Site card with help.snorkelbyte.example typed into the name box

  2. Save the new name ▶ 0:20

    Select Rename. A Site renamed. message appears and the card shows the new domain.

    Site card headed help.snorkelbyte.example with a Site renamed confirmation

  3. Check the snippets ▶ 0:28

    Optional: select Chat widget snippet on the card. It's the same snippet as before, so there's nothing to reinstall.

    Renamed site card with its chat widget snippet expanded
ResultThe site card shows the new domain, with the same Sessions, Heatmaps and Report links.

Next steps

Updated 2026-11-09