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How to translate a help center article in YakDesk

Growth and AgencyAgents, admins and owners

Customers find answers faster in their own language. Add a translation to an article, and visitors whose browser asks for that language see it in your help center. Everyone else keeps seeing the English version.

Before you start

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Transcript

Offer a help article in your customers' own language.

In Tickets, open the KB tab and select the article. Above the editor, pick a language. Here, Spanish.

Enter the translated title and text. The form names the language you're writing in, so you can't mix them up.

Turn on Published and select Save translation. Visitors whose browser prefers Spanish now see this version. Until it's published, they see the English one.

Steps

  1. Choose a language ▶ 0:05

    In Tickets, select KB, then select the article. Above the editor, select the language, such as ES.

    Spanish translation form for Export a dashboard to CSV

  2. Write the translation ▶ 0:12

    Enter the translated Title (es) and Markdown (es). The labels show the language you picked.

    Spanish title and Markdown filled in

  3. Publish the translation ▶ 0:20

    Turn on Published and select Save translation. An ES translation saved. message confirms it.

    ES translation saved confirmation
ResultVisitors whose browser prefers that language see the translated article in your help center.

Next steps

Updated 2026-11-09