YakDesk Docs

How to undo a ticket reply in YakDesk

Growth and AgencyAgents, admins and owners

Everyone sends a reply too soon now and then: the wrong ticket, a missing detail, a typo in a name. YakDesk holds each reply for a few seconds before emailing it, so you can take it back.

Before you start

  • A Growth or Agency plan (tickets are included)
  • The undo window is on in Ticket settings (30 seconds by default)

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Transcript

Take back a ticket reply in the seconds before it's emailed.

Open the ticket, and type your reply to Sofia. Then select Send reply. YakDesk doesn't email it straight away. It holds it for a few seconds first.

For a few seconds, the reply shows Sending in, with an Undo link. Friday isn't confirmed yet, so select Undo. YakDesk confirms Send undone, and the reply is removed before it's emailed.

Write the corrected reply and send it again. This time, let the countdown finish, and it's emailed to Sofia.

Steps

  1. Send a reply ▶ 0:05

    In Tickets, open the ticket, type your reply, and select Send reply.

    Ticket thread with the just-sent reply

  2. Undo it ▶ 0:16

    While the reply shows Sending in, select Undo. YakDesk shows Send undone. and removes the reply.

    Send undone confirmation

  3. Send the corrected reply ▶ 0:30

    Type the corrected reply and select Send reply. When the countdown ends, it's emailed.

    Thread with the corrected reply counting down to send
ResultThe undone reply is removed from the thread and never emailed. The corrected reply goes out when its countdown ends.

Next steps

Updated 2026-11-09