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How to create a saved reply in YakDesk

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If you type the same answer several times a week, save it once. Every agent can then insert it into a chat or a ticket reply in one step.

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Transcript

Save an answer you give often, so anyone on the team can insert it in one step.

In the sidebar, select Chat widget. This page holds your widget settings, and further down, the saved replies your team already uses.

Give the reply a short title your team will recognise, then type the text that agents should send.

Select Add saved reply. YakDesk confirms Saved reply added, and the new reply joins the list for every agent on your team.

To use it, go back to the Inbox and open a chat. Select Saved replies, then choose the reply. Its text drops into the reply box, ready to edit and send.

Steps

  1. Open Saved replies ▶ 0:07

    In the sidebar, select Chat widget, then go to Saved replies.

    Saved replies section with the existing replies

  2. Write the reply ▶ 0:16

    Type a Title and the Reply text.

    Saved reply form with title and text filled in

  3. Save it ▶ 0:24

    Select Add saved reply. It appears in the list.

    Saved replies list including Weekly export workaround

  4. Use it in a chat ▶ 0:33

    In Inbox, open a chat, select Saved replies, and choose the reply. Its text fills the reply box.

    Chat reply box filled with the saved reply text
ResultThe saved reply is listed under Saved replies and appears in the chat composer's Saved replies menu and the ticket composer.

Next steps

Updated 2026-11-09