YakDesk Docs

How to delete a help center article in YakDesk

Growth and AgencyAgents, admins and owners

Old drafts and articles about retired features clutter the knowledge base and the article picker in replies. Delete the ones you'll never use again.

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Transcript

Remove an article you no longer need from your knowledge base.

In Tickets, open the KB tab and find the article you no longer need. Here, an old draft about an export workaround. On its row, select Delete.

Confirm, and the article is removed from the list and your help center. Deleting can't be undone, so unpublish instead if you might need it again.

Steps

  1. Select Delete ▶ 0:05

    In Tickets, select KB. On the article's row, select Delete.

    Knowledge base row for Outdated export workaround with its Delete button

  2. Confirm ▶ 0:16

    Select OK to confirm. The article is deleted. This can't be undone; to hide an article but keep it, select Unpublish instead.

    Knowledge base list without the deleted article
ResultThe article is gone from the knowledge base and the help center.

Next steps

Updated 2026-11-09