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How to unpublish a help center article in YakDesk

Growth and AgencyAgents, admins and owners

If an article is wrong or describes something you've changed, take it out of your help center without losing it. Unpublishing turns it back into a draft that you can fix and publish again.

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Transcript

Take an article out of your help center, without deleting it.

In Tickets, open the KB tab and find the published article. Here, it's an answer about empty report charts that needs rewriting.

Select Unpublish on its row. It's now a draft, so customers no longer see it in your help center. When it's ready again, select Publish.

Steps

  1. Find the article ▶ 0:05

    In Tickets, select KB. Find the article; its status is published.

    Knowledge base list with the published article

  2. Unpublish it ▶ 0:15

    Select Unpublish on the article's row. Its status changes to draft. Select Publish to put it back.

    Knowledge base list with the article now a draft
ResultThe article is a draft and no longer appears in your public help center.

Next steps

Updated 2026-11-09