YakDesk Docs

How to erase a contact's support data in YakDesk

Growth and AgencyOwners and admins

When a customer asks you to delete their personal data, for example under GDPR, erase it in one place. YakDesk scrubs their messages, deletes attachments and call recordings, and unlinks their session replays, while ticket numbers stay for your records.

Before you start

  • An Owner or Admin role in YakDesk
  • A Growth or Agency plan (tickets are included)

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Transcript

Erase everything a customer has sent you, when they ask you to delete their data.

In Tickets, open Settings and scroll to Privacy. Enter the customer's email address, then select Preview erasure.

YakDesk shows how many tickets, messages, attachments and calls will be touched. Check this is the right person.

Type the email address again to confirm, then select Erase forever. This can't be undone.

Steps

  1. Preview the erasure ▶ 0:07

    In Tickets, select Settings. Under Privacy (GDPR), enter the Contact email and select Preview erasure.

    Privacy (GDPR) section with a contact email and the Preview erasure button

  2. Check what will be erased ▶ 0:15

    Review the counts of tickets, messages, attachments, survey comments and calls that will be erased.

    Erasure preview listing the tickets, messages and attachments for the contact

  3. Erase forever ▶ 0:23

    In Type the email to confirm, enter the email again, then select Erase forever. A message confirms how much was erased.

    Confirmation showing how many messages, attachments and calls were erased
ResultThe contact's messages are scrubbed and their attachments and recordings deleted. This can't be undone.

Next steps

Updated 2026-11-09