YakDesk Docs

How to import tickets from Zendesk in YakDesk

Growth and AgencyOwners and admins

Moving from Zendesk shouldn't mean losing years of customer conversations. YakDesk pulls your Zendesk tickets in through the Zendesk API. Imported tickets don't notify anyone or start SLA timers, and running the import again skips tickets that are already there.

Before you start

  • A Growth or Agency plan (tickets are included)
  • An Owner or Admin role in YakDesk

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Transcript

Bring your ticket history over from Zendesk.

In Tickets, open Settings and scroll to Import and export. Under Zendesk, enter your Zendesk subdomain and an admin's email address.

Paste a Zendesk API token from Admin Center, and select Stage Zendesk import. The import is listed as staged, ready to run.

Select Run. The tickets import in the background; when it finishes, the status is done, with the number of tickets imported.

Steps

  1. Enter your Zendesk account ▶ 0:04

    In Tickets, select Settings. Under Import & export, in Zendesk, enter your subdomain (the yourco of yourco.zendesk.com) and a Zendesk admin's email address.

    Zendesk import form with the subdomain and admin email entered

  2. Stage the import ▶ 0:14

    Paste an API token from Zendesk Admin Center, then select Stage Zendesk import. The import appears under Imports as staged.

    Imports table with the new Zendesk import staged

  3. Run it ▶ 0:23

    Select Run. When the import finishes, its status changes to done and Counts shows how many tickets were imported. Select Refresh to update the list.

    Imports table with a finished Zendesk import showing imported: 186
ResultThe import shows done with its counts, and the Zendesk tickets appear in Tickets.

Next steps

Updated 2026-11-09