YakDesk Docs

How to install the session recorder in YakDesk

Starter, Growth and AgencyAnyone who can edit your website's HTML

Session replays, heatmaps, error tracking and the Live page all come from the session recorder. Add its snippet to your site once, and every visit is recorded for your team to replay.

Before you start

  • Access to your site's HTML or page template
  • jQuery 3.3.1 on the page (the snippet's guide shows how to add it)

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Transcript

Start recording visits to your site, so you can replay what customers saw.

Open Sites. On your site, expand Session recorder snippet and copy it. It already contains your site's project token.

Paste it just before the closing body tag on every page you want to record. The recorder guide explains each option.

Because the snippet requires consent, nothing is recorded until your cookie banner grants it. Form fields are masked by default.

Browse your site, then open Sessions. New visits show up within a minute or two.

Steps

  1. Copy the snippet ▶ 0:06

    In the sidebar, select Sites. On your site, open Session recorder snippet and select Copy recorder snippet.

    Sites page with the session recorder snippet expanded

  2. Paste it into your site ▶ 0:15

    Paste the snippet just before </body> on every page you want to record. Select recorder guide for every option.

    Recorder guide with the install snippet and paste instructions

  3. Connect your cookie banner ▶ 0:24

    Under 3. Privacy & consent management, call YakTrack.grantConsent() from your cookie banner when a visitor accepts, and YakTrack.revokeConsent() when they decline. With requireConsent: true, nothing is recorded until then. Form inputs are masked by default.

    Privacy and consent management section of the recorder guide

  4. Check it's working ▶ 0:33

    Visit your site, then in the sidebar select Sessions. New visits appear within a minute or two.

    Session replays list with recent recorded visits
ResultNew visits appear on the Sessions page within a minute or two.

Next steps

Updated 2026-11-09