YakDesk Docs

How to save a ticket view in YakDesk

Growth and AgencyAgents, admins and owners

If you run the same ticket search every morning, such as high-priority open tickets, saving it as a view turns it into one button above the list. Shared views show up for the whole team.

Before you start

  • A Growth or Agency plan (tickets are included)

Plays silently with captions; the narrated version is on its way.

Transcript

Turn a ticket search you use often into a one-click view.

In Tickets, type your search in the search box and press Enter. Here: open tickets with high priority. The list shows only the tickets that match.

Select Save view, then type a name your team will recognise, such as High priority.

Select Share with the team, then Save current query. The view appears next to My open and the other built-in views, with its ticket count, for everyone on the team.

Steps

  1. Search for the tickets ▶ 0:05

    In the sidebar, select Tickets. In the search box, type your query, such as state: open priority: high, and press Enter.

    Ticket list filtered to open high-priority tickets

  2. Name the view ▶ 0:16

    Select Save view… and type a View name.

    Save view form with the name High priority

  3. Save it ▶ 0:22

    Select Share with the team, then Save current query. The view appears above the list.

    Saved High priority view button above the ticket list
ResultThe view appears as a button above the ticket list. Select it to run the search again.

Next steps

Updated 2026-11-09