YakDesk Docs

How to snooze a ticket in YakDesk

Growth and AgencyAgents, admins and owners

Sometimes you can't move a ticket forward until later: a credit note is due tomorrow, or a fix ships next week. Snoozing hides it until then, so your open list only shows work you can do now.

Before you start

  • A Growth or Agency plan (tickets are included)

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Transcript

Put a ticket aside until you can act on it, and have it come back on its own.

In Tickets, open the ticket you're waiting on. Daniel's credit note won't be issued until tomorrow.

Under Actions, select Tomorrow. To pick another day, choose a date and select Snooze until.

A banner shows when the ticket wakes up. If Daniel replies first, it wakes early. To bring it back now, select Wake now.

Steps

  1. Open the ticket ▶ 0:06

    In the sidebar, select Tickets, then select the ticket's subject.

    Ticket page for the invoice seat-count ticket

  2. Choose when it comes back ▶ 0:14

    Under Actions, select Tomorrow. To choose another day, pick a date and select Snooze until.

    Actions panel with the Tomorrow snooze option

  3. Check the snooze ▶ 0:21

    A banner shows Snoozed until and the time. To bring the ticket back early, select Wake now.

    Snoozed-until banner with the Wake now button
ResultThe ticket shows a Snoozed until banner and comes back on its own at that time, or sooner if the customer replies.

Next steps

Updated 2026-11-09