Delete your YakDesk account

YakDesk is operated by Yakware, Ltd. This page explains how to delete your YakDesk account and the data linked to it. It applies to the YakDesk website and the YakDesk mobile app for Android and iOS.

How to request deletion

1. Email support@yakware.com from the email address you sign in with, with the subject “YakDesk account deletion request”.
2. Include your workspace name. Say whether you want to delete only your own agent login or the whole workspace (workspace owners only).
3. Don't send passwords, verification codes or customer conversations.

Support confirms your identity from that email address and replies within 30 days. We tell you when the deletion is done. Uninstalling the mobile app does not delete your account.

What we delete

• Your login: email address, name, password hash and sign-in sessions.
• Mobile app data on our servers: push notification tokens and calling registrations for your devices.
• For a whole-workspace deletion: chat transcripts, tickets, session recordings, call recordings, voicemails and transcripts, and workspace settings.

Account data is deleted within 90 days of the request. Deleting one agent login leaves the workspace's chats and tickets in place for the rest of the team, and that agent's past replies stay in the conversation history.

What we keep

We keep invoices and payment records for as long as tax and accounting law requires. We also keep security and audit logs for a limited period where we need them to protect the service. Everything else is deleted.

Deleting specific data

To delete particular conversations, recordings or contacts without closing your account, ask your workspace admin or email support. If you chatted with a business that uses YakDesk, contact that business: it controls that conversation data.

See the Privacy Policy for how YakDesk handles your data.