Simple per-seat pricing
Start with a free 30-day trial — no card required. Preview Phone on Starter; Growth and Agency include the full help desk and inbound calling software.
Starter
For teams supporting one product
$19 /seat/mo
Start free trial- Up to 3 client sites
- 90-day replay retention
- Every session recorded — no sampling
- 250k sessions/mo, then simple overage
- Unlimited chats & inbox
- Phone configuration preview (no live number)
Growth
Help desk + inbound phone for growing teams
$29 /seat/mo
Start free trial- Up to 10 client sites
- 180-day replay retention
- Every session recorded — no sampling
- 1M sessions/mo, then simple overage
- Unlimited chats & inbox
- Full ticketing help desk
- Inbound phone, browser answering & same-number SMS
- Carrier number, call & message charges passed through at cost
Agency
Omnichannel support across client sites
$99 /mo + per-seat
Start free trial- 25 client sites included, then $5/site
- 365-day replay retention
- Every session recorded — no sampling
- 5M sessions/mo, then simple overage
- Unlimited chats & inbox
- Full ticketing help desk
- Inbound phone, browser answering & same-number SMS
- Carrier number, call & message charges passed through at cost
- White-label branding + client billing
Every plan starts with a free 30-day trial — no card required. Unlimited chats on every plan; Tickets and Phone are included with Growth and Agency; you pay per agent seat (Agency adds a flat base + per client domain). Payments are processed by Stripe. Manage your plan →
Frequently asked questions
What happens when my trial ends?
Your account, conversations, and the chat widget keep working — your visitors never lose the ability to reach you. Session replay is paused until you upgrade, and resumes as soon as you do.
What counts as a seat?
A seat is one active agent login on your account. YakDesk keeps the billed quantity in sync automatically; viewer and light seats are free.
How do payments work?
Subscriptions are billed monthly through Stripe. We never see or store your card number. Invoices and payment methods are managed on your YakDesk billing page.
Can I cancel?
Yes, any time, from your YakDesk billing page. Cancellation takes effect at the end of the current billing period, and your data stays available to export.
Do you sample sessions?
No — never. Every session is recorded and replayable on every plan, including the trial. We don't drop, sample, or thin your sessions to fit a plan cap the way session-metered tools do.
Is there a limit on how many sessions I can record?
Each plan includes a very high monthly fair-use ceiling (250k on Starter, 1M on Growth, 5M on Agency) that normal traffic never reaches. Recording never stops and is never sampled — if you go over, the surplus is simply billed pay-as-you-go at a falling per-1,000 rate. You always keep every recording.
Where is my data stored?
On EU infrastructure (Hetzner). Replay retention runs from 90 days on Starter up to 365 on Agency; visitor inputs are masked by default, and individual sessions can be erased on request — see our Privacy Policy.
Do you offer annual billing?
Not yet — monthly only for now. If annual billing matters to your team, email support@yakware.com.
30 days, no card required. Phone preview included; activate a real number on Growth.