YakDesk Docs

How to add a ticket participant in YakDesk

Growth and AgencyAgents, admins and owners

Sometimes the requester isn't the only person who needs your answers, such as a manager or a privacy officer. Adding them as a CC copies them on every reply, without forwarding each email by hand.

Before you start

  • A Growth or Agency plan (tickets are included)

Plays silently with captions; the narrated version is on its way.

Transcript

Copy another person on every reply to a ticket.

In Tickets, open the ticket, and find People in the side panel. Lena is asking how to delete a former employee's data, and her company's privacy team should see the answer too.

Under People, type their email address in Add CC. It can be anyone with an email address.

Select Add. They're listed with a cc badge. Every reply you send on this ticket now copies them, and their replies land in this thread.

Steps

  1. Open the ticket ▶ 0:04

    In the sidebar, select Tickets, then select the ticket's subject. Find People.

    Ticket sidebar with the People panel

  2. Enter their email ▶ 0:17

    Under People, type the email address in Add CC….

    Add CC field with the privacy team's address typed

  3. Add them ▶ 0:24

    Select Add. The person appears with a cc badge.

    People panel listing the privacy address with a cc badge
ResultThe person appears under People with a cc badge and receives every reply you send on the ticket.

Next steps

Updated 2026-11-09