YakDesk Docs

How to change your agent name in YakDesk

Owners and admins (the Chat widget page is admin-only)

Visitors see an agent name on every chat reply. Set the name you want them to see, such as your first name, without changing your account details.

Before you start

  • An Owner or Admin role in YakDesk

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Transcript

Choose the name visitors see when you reply in chat.

Open Chat widget and scroll down to Your settings. In Display name, enter the name visitors should see next to your replies, for example Kevin from Snorkelbyte.

Select Save your settings. Your account name stays the same; only the name on your chat replies changes.

Steps

  1. Enter a display name ▶ 0:05

    In the sidebar, select Chat widget. Under Your settings, enter a Display name.

    Your settings with the display name Kevin from Snorkelbyte

  2. Save it ▶ 0:16

    Select Save your settings. A Your settings saved. message confirms it.

    Your settings saved confirmation
ResultYour new display name appears on your chat replies.

Next steps

Updated 2026-11-09