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How to delete a saved reply in YakDesk

Admins and owners

A saved reply that's out of date is worse than none, because agents send it with confidence. Delete it as soon as the answer changes.

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Transcript

Remove a saved reply that's no longer right.

In the sidebar, select Chat widget, and scroll to Saved replies. The export limit reply is out of date, so no one should send it any more.

Select Delete next to it, and confirm. It's removed from this list, and from the saved replies in every agent's composer.

Steps

  1. Find the reply ▶ 0:04

    In the sidebar, select Chat widget, then go to Saved replies and find the reply.

    Saved replies list with the outdated export limit reply

  2. Delete it ▶ 0:14

    Select Delete next to the reply, then confirm. The reply is removed from the list.

    Saved replies list without the export limit reply
ResultThe saved reply is gone from the list and from every agent's composer.

Next steps

Updated 2026-11-09