YakDesk Docs

How to watch a session replay in YakDesk

Agents, admins and owners

Customers rarely describe a problem exactly. A session replay shows what they actually did: the pages, the clicks, and the errors behind them, so you can reproduce a bug without a back-and-forth.

Before you start

  • The chat widget or session recorder installed on your site

Plays silently with captions; the narrated version is on its way.

Transcript

See exactly what a customer saw before they asked for help.

Open Sessions. Every visit is listed with its signals. Tick Rage clicks to find visitors who clicked the same spot over and over.

Select Watch on Maya's session. The replay opens in a new tab and starts playing.

Dots above the timeline mark what matters: orange for rage clicks, red for errors. Select the orange dot to jump to the moment Maya clicked Export CSV four times in a row.

Steps

  1. Find frustrated visitors ▶ 0:05

    In the sidebar, select Sessions, then select Rage clicks. The list shows only sessions with a rage click.

    Session replays list filtered to sessions with rage clicks

  2. Open the replay ▶ 0:15

    Select Watch on the session. The replay opens in a new tab.

    Replay player showing Maya's Snorkelbyte dashboard

  3. Jump to the problem ▶ 0:21

    Above the timeline, select a marker: orange for a rage click, red for an error, blue for a chat message. The player jumps to that moment.

    Replay paused on the Weekly shipments dashboard at the rage click on Export CSV
ResultYou see the visitor's screen at the moment things went wrong, with errors and rage clicks marked on the timeline.

Next steps

Updated 2026-10-26