Understand where users get stuck in your product
When a trial stalls, replay shows you the onboarding step that lost them. When a user reports a bug, the console error links straight to the replay of the moment it broke — no more "can you reproduce it?" back-and-forth.
Debug from the user's seat
Console errors are grouped and each links to the replay where it fired, so support and engineering see the same reality.
Fix onboarding with evidence
Replay first-run sessions to find the step where activation drops, then chat with users right where they hesitate.
One inbox for the whole team
Saved replies, internal notes, and smart routing keep chat, replay, and follow-up in a single shared inbox.
Live chat and unsampled session replay in one inbox — flat $19/seat, EU-hosted.