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How to close a chat in YakDesk

Agents, admins and owners

When a chat is answered, closing it clears it from your Active chats, so the list only shows people still waiting.

Plays silently with captions; the narrated version is on its way.

Transcript

Finish a conversation and clear it from your Active chats.

In the Inbox, under Active chats, open the conversation. Tom's dashboard is loading normally again.

Send a last message, so the customer knows you're wrapping up, and that they can write in again later.

Select Close chat. The conversation leaves Active chats. You can still read it later in Transcripts.

To read it again later, select Transcripts, and search for words from the conversation. Select the chat to see the whole transcript.

Steps

  1. Open the chat ▶ 0:05

    In the sidebar, select Inbox. Under Active chats, select the conversation.

    Inbox with Tom Girderby's chat open

  2. Say goodbye ▶ 0:12

    Optional: type a last message and select Send.

    Chat thread with the closing message

  3. Close the chat ▶ 0:20

    Select Close chat. The chat leaves Active chats.

    Active chats list without Tom's conversation

  4. Find it later ▶ 0:28

    Optional: in the sidebar, select Transcripts, search for words from the chat, and select it to read the transcript.

    Transcript of Tom Girderby's closed chat
ResultThe chat leaves Active chats. Its transcript stays in Transcripts.

Next steps

Updated 2026-11-09