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How to edit a help center article in YakDesk

Growth and AgencyAgents, admins and owners

Help articles go out of date when your product changes. Editing a published article updates your help center right away, and YakDesk keeps the last published version so you can revert.

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Transcript

Keep a help article up to date when your product changes.

In Tickets, open the KB tab and select the article's title. The editor opens with its current text, next to a live preview.

Change the text under Markdown. Here, we add a tip about picking a shorter date range. The preview updates as you type.

Select Save. Because the article is published, the new text is live in your help center straight away. If you change your mind, Revert on its row brings back the version you last published.

Steps

  1. Open the article ▶ 0:05

    In Tickets, select KB, then select the article's title.

    Article editor open on Export a dashboard to CSV

  2. Change the text ▶ 0:14

    Edit the text under Markdown. The Preview updates as you type.

    Article editor with the new paragraph in the Markdown and the preview

  3. Save it ▶ 0:23

    Select Save. A published article updates in the help center straight away. Revert on its row restores the version you last published.

    Knowledge base list with Revert on the edited article
ResultThe help center shows the new text, and Revert on the article's row restores the last published version.

Next steps

Updated 2026-11-09