YakDesk Docs

How to set chat office hours in YakDesk

Owners and admins

If nobody answers chat overnight, don't let visitors wait in an empty chat. With office hours on, the widget offers live chat only while your team is working, and shows your away message the rest of the time.

Before you start

  • An Owner or Admin role in YakDesk

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Transcript

Offer live chat only while your team is working.

Open Chat widget and scroll to Office hours. Turn on Only offer live chat during office hours.

Tick the days your team answers chat. Monday to Friday are ticked to start with.

Set Open from and Until, then enter your Time zone, such as America slash Denver.

Select Save account settings. Outside these hours, visitors see your away message instead of a chat.

Steps

  1. Turn on office hours ▶ 0:04

    In the sidebar, select Chat widget. Under Office hours, select Only offer live chat during office hours.

    Office hours section with the office hours checkbox turned on

  2. Choose your days ▶ 0:11

    Select the days your team answers chat, for example Mon to Fri.

    Office days with Monday to Friday selected

  3. Set your hours ▶ 0:18

    Set Open from and Until, and enter your Time zone (IANA), such as America/Denver.

    Opening hours 8:00 AM to 6:00 PM in the America/Denver time zone

  4. Save ▶ 0:24

    Select Save account settings. An Account settings saved. message confirms it.

    Account settings saved confirmation
ResultOutside your hours, the widget shows your away message (or the leave-a-message form when tickets are on).

Next steps

Updated 2026-11-09