YakDesk vs Microsoft Clarity
Clarity is genuinely free and unsampled — a good tool. The trade-offs are that it has no live chat, your data feeds Microsoft, and support workflows aren't its job. YakDesk pairs replay with chat, keeps data private by default, and is EU-hosted.
| YakDesk | Microsoft Clarity | |
|---|---|---|
| Price | Flat per-seat (paid) | Free |
| Live chat + inbox | Yes | No |
| Your data used for advertising | Never | Used by Microsoft |
| Private by default (masking/DNT/consent) | Yes | Limited |
| Data residency | EU (Hetzner) | Microsoft global |
| Support tooling (routing, canned replies, surveys) | Yes | No |
When Microsoft Clarity might be the better fit
If you only need free heatmaps and recordings, have no live-chat need, and are comfortable with Microsoft using the data, Clarity is a great zero-cost option.
Switch in minutes
Paste one snippet and you're recording sessions and answering chats from the same inbox — flat $19/seat, every session recorded, 90-day retention on every plan, hosted in the EU.