YakDesk vs Crisp
Crisp is a capable, affordable multichannel inbox, but it has a live co-browse view rather than full session replay and heatmaps. YakDesk adds unsampled recording and heatmaps on top of the chat.
| YakDesk | Crisp | |
|---|---|---|
| Full session replay | Yes — recorded & searchable | Live view only |
| Click & scroll heatmaps | Yes | No |
| Session sampling | Never | N/A (no recordings) |
| Live chat & shared inbox | Yes | Yes |
| Retention of recordings | 90 days on every plan | N/A |
| Pricing model | Flat per-seat | Flat per-workspace tiers |
When Crisp might be the better fit
If you want the cheapest possible all-in-one inbox across many channels with a chatbot builder, and don't need recorded replay or heatmaps, Crisp is a fine pick.
Switch in minutes
Paste one snippet and you're recording sessions and answering chats from the same inbox — flat $19/seat, every session recorded, 90-day retention on every plan, hosted in the EU.