YakDesk vs Intercom
Intercom is a strong live-chat and AI-support platform, but it doesn't record and replay visitor sessions. With YakDesk you answer the chat AND replay exactly what the visitor did — in one place.
| YakDesk | Intercom | |
|---|---|---|
| Session replay built in | Yes | No |
| Click & scroll heatmaps | Yes | No |
| Live chat & shared inbox | Yes | Yes |
| Pricing model | Flat per-seat | Per-seat + per-AI-resolution |
| Retention of recordings | 90 days on every plan | N/A (no replay) |
| Data residency | EU (Hetzner) | US/EU regions |
When Intercom might be the better fit
If your priority is a mature AI support agent, ticketing, and a help center for a large support org — and you don't need session replay — Intercom is a strong fit.
Switch in minutes
Paste one snippet and you're recording sessions and answering chats from the same inbox — flat $19/seat, every session recorded, 90-day retention on every plan, hosted in the EU.