YakDesk vs Tidio
Tidio focuses on chatbots and AI for e-commerce, not session replay. YakDesk gives you replay and heatmaps alongside the chat, so you can see why a visitor got stuck, not just that they left.
| YakDesk | Tidio | |
|---|---|---|
| Session replay & heatmaps | Yes | No |
| Live chat & shared inbox | Yes | Yes |
| Pricing model | Flat per-seat | Per-seat + per-AI-conversation |
| See exactly what the visitor did | Yes — full replay | No |
| Data residency | EU (Hetzner) | EU/US |
| Rage-click auto chat invite | Yes | No |
When Tidio might be the better fit
If you run a Shopify/e-commerce store and mainly want a chatbot and AI assistant to deflect and convert, Tidio's bot builder is purpose-built for that.
Switch in minutes
Paste one snippet and you're recording sessions and answering chats from the same inbox — flat $19/seat, every session recorded, 90-day retention on every plan, hosted in the EU.