YakDesk vs tawk.to
tawk.to is free live chat, monetized through paid add-ons and branding removal — but there's no session replay or heatmaps. YakDesk is a paid, ad-free tool that records every session and pairs it with the chat.
| YakDesk | tawk.to | |
|---|---|---|
| Session replay & heatmaps | Yes | No |
| Remove vendor branding | Always — no branding | Paid add-on |
| Live chat & shared inbox | Yes | Yes |
| Private by default (masking/DNT) | Yes | Limited |
| Data residency | EU (Hetzner) | US |
| Pricing model | Flat per-seat | Free + paid add-ons |
When tawk.to might be the better fit
If you need completely free basic live chat across many sites and don't need replay or heatmaps, tawk.to is hard to beat on price.
Switch in minutes
Paste one snippet and you're recording sessions and answering chats from the same inbox — flat $19/seat, every session recorded, 90-day retention on every plan, hosted in the EU.