YakDesk vs Hotjar
Hotjar pioneered heatmaps and recordings, but its plans sample sessions above your cap and it has no built-in live chat. YakDesk records every session and puts chat and replay in the same inbox.
| YakDesk | Hotjar | |
|---|---|---|
| Session sampling | Never — every session, every plan | Sampled above plan caps |
| Live chat in the same tool | Yes — shared inbox | No (surveys/feedback only) |
| Recording retention | 90 days on every plan | Tied to plan tier |
| Data residency | EU (Hetzner), stated plainly | US/EU on AWS |
| Pricing model | Flat per-seat | Per-session tiers |
| Rage-click auto chat invite | Yes | No |
When Hotjar might be the better fit
If you run a very high-traffic marketing site, want a large library of survey templates, and don't need live chat, Hotjar's dedicated feedback tooling may suit you better.
Switch in minutes
Paste one snippet and you're recording sessions and answering chats from the same inbox — flat $19/seat, every session recorded, 90-day retention on every plan, hosted in the EU.